This post is to help anyone weighing up the benefits of account-based marketing. This should help you make the case that 2025 is the year you move from thinking about it to doing it. If you are Thinking About ABM, You Are Not Alone Earlier this summer, we polled our
Total Customer Growth – our Account-based Marketing Strategy Model
It's All About How HIT Buyers Buy
Our Total Buyer Journey model is the basis of our account-based marketing strategy approach. This is a more holistic and realistic representation of how buyers actually select vendors, how they buy more from them and how they can influence purchases from future buyers. This is the foundation of everything we do, especially account-based marketing strategy.
- 1Buyers start by defining the problem and how to solve it.
- 2Next, they evaluate vendors.
- 3Finally, they make their purchase decision.
- 4Post-sale, once your solution gets embedded in their organization (and gets positive reviews), usage expands.
- 5And then, as they continue to work with your firm, they develop opinions about you and share those with other prospective buyers.
Total Customer Growth
Account-based Marketing Strategy Framework
Everything we know (and continue to learn) is baked into our proprietary account-based marketing strategy model:
The Total Customer Growth Framework.
Here’s the key insight that makes our framework work: The principles of ABM are every bit as important to the customer relationship after a sale as they were when that customer was still a prospect.
There are four distinct stages to our model:
- 1Identify Intent: You identify which best-fit prospect accounts are in-market for your solution.
- 2Engage: You facilitate contact through an orchestrated marketing program to help these prospects conclude that you should be added to the consideration set.
- 3Convert: You continue to engage the prospect with sequenced messages to convert into sales.
- 4Grow: You monitor customer satisfaction and intent for other solutions, upsell them, and convert them into evangelists for your business.
Learn about how to put this into action with ABM Acceleration.
Putting Total Customer Growth into Action
We speak with hundreds of sales and marketing leaders every year. Several recurring issues come up:
How to get started with an account-based marketing strategy
How to win and grow a more profitable customer base
How to turn marketing into a competitive advantage
Our book, Total Customer Growth, will answer these questions and give you a roadmap to get moving with ABM.
Looking For New Ways to Grow? Talk to Us
Thirty minutes, no obligation. We’ll talk about your business, what you’re trying to achieve, how you’re targeting, how you’re engaging prospects, the use of intent data, alignment, measurement and all that goes into an effective account-based marketing strategy. An especially useful conversation if your ABM program – like many – is stuck or underperforming.
Following this session, we’ll provide – again, at zero cost to you:
Our Thinking on ABM
Mastering the Art of Buying Group Engagement Part 1
This is part 1 of a two-part article on the B2B journey and how recent research has led to a redesign of the B2B marketing model around engaging Buying Groups rather than focusing on leads. We covered this topic in depth in the most recent episode of our podcast. Listen
Five Healthcare Account-based Marketing Case Studies
In these five account-based marketing case studies you will learn that ABM in B2B healthcare demands strategic focus on high-value accounts, personalized engagement, using data-driven insights. The key to success in these account-based marketing case studies is cross-functional collaboration, which is bolstered by deep industry-specific expertise. This is not for
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